![]() ![]() It is not only essential to maintain good correspondence but also more essential to make them be available in the files. New policies can be evolved by studying the earlier ones. Letters are ready references if they are available. Modern business cannot depend on memory as in olden days. (b) Informational Functions: Business letters provide valuable data about earlier policies, transactions and all other activities of the organisation. All round expansion is possible only if the organisation keeps all the people concerned well informed through letters that promote sales and service. Business organisations have to expand their market by tapping new areas. The customers have to be kept informed through letters these developments. (a) Promotional Functions: Business organisations have to grow and enlarge, improving the quality of their products, by producing new products and providing better services. ![]() We can enumerate the functions of a business letter thus : All business letters promote goodwill and enhance the prestige and the image of the organization. Business letters can be used as legal documents in disputes. Business letters establish and maintain contacts over a wide area truly enlarging the scope and extent of business. Business letters serve to maintain the correct information of the organization in the perception of the receiver. Every organization should have to classify its outgoing mail and incoming mail and file them classified on the basis of their subject matter in a chronological sequence. Business letters secure, promote and maintain business without complications, Business letters serve us a reference for the future. ![]()
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